SHIPPING POLICY
SHIPPING POLICY
Delivery Information
Processing Time
Please allow 1–3 business days (Monday–Friday) for us to process and ship your order.
All orders are shipped with a tracking number provided via email once dispatched.
Delivery Times — United Kingdom 🇬🇧
Free Shipping: 6–1o business days
Carriers Used:
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Royal Mail
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DHL
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UPS
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Hermes (Evri)
Note: These delivery times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or weather conditions. Business days do not include weekends or public holidays.
Order Tracking
You can track your order here: https://elodieandclaire.co.uk/apps/parcelpanel
Simply enter your tracking number or order number to see the latest updates.
Shipping Costs
We offer free shipping on all orders — no minimum purchase required.
All products are delivered directly to your door at no additional cost.
Order Dispatch
Once your order has been placed, please allow 1–3 business days for processing.
After your order has been shipped, the average delivery time is 8–12 business days.
All our products are shipped from our international fulfilment centre, which allows us to maintain excellent quality while offering competitive prices.
Please note: As with many online stores, we may experience occasional delays during busy periods. We appreciate your patience and will do our best to ensure your order arrives as quickly as possible.
Payment Methods
We accept the following secure payment options:
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American Express
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Visa
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Mastercard
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Apple Pay
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Google Pay
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Maestro
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Shop Pay
Customer Service
If you need assistance, our customer support team is always here to help.
You can reach us by email at info@elodieandclaire.co.uk